How
much is "worker tension" costing your company?
Terminating an employee tips.
Just as in a court of law, you need to know what to say when terminating
an employee. If fact, a court of law may be where you find yourself
if you have not planned you words carefully. The odious task of
terminating an employee in is not a pleasant experience and you will
need to
think it through and prepare. This is especially true if you are
firing the employee who “for cause” (intoxication on-the-job,
sexual harassment, physical and verbal abuse, theft of company
property, and the like).
Before you say anything at a termination meeting, you should mentally
prepare. Get control of your emotions allowing for a “cool
down” time before continuing with the termination. It might
be a good idea to jot down a few notes to remind you of what you
plan to say. These notes with your termination letter should guide
you through the meeting.
What to Say When Terminating an Employee in the Final Meeting
After that you call the employee in and begin the final meeting.
Remember you must be clear, emphatic, and direct. If you are terminating
the employee for drinking on-the-job, for instance, do not beat around
the bush. “John, yesterday you were observed drinking while
at work. You know this is in direct violation of company policy.
The rule is the same for everybody, so I must terminate your employment
effective immediately.”
In your planning, do not fail to consider the employee’s character
and personality and prepare to handle any situation that may arise.
Always keep in mind that how you say something is as important as
what you say. Firmly, but directly, ask for the return of all company
property (like keys or security cards) the employee may have in his
possession. Give him at least thirty minutes to clean out his personal
property and it is acceptable to have him do that under observation.
What to say when terminating an employee carries with it the need
to know what to say to the other employees. They will need to have
some reassurance from you that their jobs are not in jeopardy.
Another consideration would be the customers or clients the terminated
employee may have dealt with. Let them know the employee is no longer
working in your establishment but assure them they can expect the
same quality service they are used to. Terminating an employee has
far-reaching ramifications beyond seeing the back of the person leaving
your building and knowing what to say when that process becomes necessary
is an important matter.
Our
problem employee said after we fired him "what took you
so long". He's right. Here's what we should have done.
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